CONDITIONS

All orders placed must be paid for before they will be sent.

In regard to shipping costs, Catsailor.net will charge you at cost for shipping by your choice of courier, or by the usual courier contracted to Catsailor.net. Catsailor.net take no responsibilty for orders not received or lost in the system.

Please make sure we contact you within 48 hours of completion of your order.

Our Order system is uses SSL which means your details are safely encrypted and cannot be viewed by others.

Catsailor.net try to make your shopping a personal one, which is why you will get one of our own operators contacting you and keeping in touch with you from inception of the order to completion and delivery.

ALL PRODUCT REMAINS THE PROPERTY OF CATSAILOR.NET UNTIL PAID FOR.

Return Policy 

RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.A. number. All returns must be received by catsailor.net within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by catsailor.net. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

Back-Order Policy: 

If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so.

Availability of Products: 

All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. Catsailor.net will not be held responsible for long delays beyond our control.

Product Specifications: 

Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site were true and correct at the time of publication.

Warranties: 

No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Catsailor.net is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims.

Claims: 

All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier.

All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Catsailor.net will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within 7 working days of invoice date.